Case management & client app

One platform.
Every client.
Every step forward.

Replace your case management software and client communication tools with one unified platform built for social service organizations.

Request a demo See the platform →

The problem

Most organizations are running three to five disconnected systems.

Social service workers copy data between tools. Clients fall through the gaps. Reporting takes days instead of minutes. And no single person has a full picture of what's happening across programs.

The tools that exist were built for large health systems or enterprise HR departments, not for housing navigators, workforce program coordinators, or the clients they serve every day.

Groundrise was purpose-built for this work. One platform for staff, one app for clients, all on the same data.

Pain point 01
Data lives in multiple places
Client records in one system, messaging in another, documents in a shared drive. Social service workers spend hours reconciling information that should already be connected.
Pain point 02
Clients have no visibility into their own case
Clients call to ask about their status, documents, or next steps. Workers spend significant time on status updates that could be self-serve.
Pain point 03
Reporting requires manual assembly
Board reports, funder reports, and outcome tracking require exporting spreadsheets and stitching them together by hand. Leadership waits days for data that should be instant.
Groundrise resolves all three. One platform connects case management, client communication, document storage, and reporting with a client-facing mobile app included at every tier.

The platform

Built for the whole
ecosystem

Staff tools and client tools on the same data. No integration required.

  • Case management

    Create and track client records, assign programs, log notes, and manage documents, all in one searchable workspace.

  • Program & enrollment tracking

    Manage multiple programs across sites. Track enrollment status, waitlists, and outcomes at the program or org level.

  • SMS, push & in-app messaging built in

    Send individual or broadcast SMS, push notifications, and in-app messages from one place. Clients can message their coordinator directly in the app even without SMS opt-in. No third-party messaging tool needed. Every conversation logs to the client record automatically.

  • Reporting & insights

    Run org-wide reports on enrollment, engagement, demographics, and program outcomes. Export or share with leadership.

Groundrise Case management
247
Active cases
18
Pending review
94%
Enrolled
Maria Santos Active
Program Park Place Housing Stability
Last contact 2 days ago
James Okonkwo Pending
Program Meadow View Workforce Dev.
Last contact Today

  • Client mobile app

    Groundrise Connect is a native iOS and Android app clients download to view their case status, programs, and documents. It ships white-labeled with your organization's name and branding, not Groundrise's.

  • Push notifications

    Social service workers send updates directly to clients' phones. Secure, reliable delivery without requiring a phone number.

  • Multilingual by default

    The app is available in 30 languages. Clients select their preferred language at signup. No extra configuration required.

  • Secure self-signup

    Clients create accounts that are matched to their existing case record. Social service workers approve and merge with one click.

Groundrise Connect Client app
My programs
PS
Park Place Apts.
Housing Stability • Active
MW
Meadow View
Workforce Dev. • Enrolled
1 new message
From your social service worker at Park Place

Who it's for

Built for the people who
do this work

From executive directors to frontline social service workers to the clients they serve.

01
Executive Directors
Nonprofits & housing organizations
Need to consolidate vendor spend, demonstrate outcomes to funders, and give social service workers better tools without a 12-month implementation.
ROI & reporting
02
Social service workers
Case managers, housing navigators, program staff
Manage caseloads, track client needs, communicate across language barriers, and document everything all from one place.
Caseload management
03
Government & procurement
Agencies, housing authorities, NGOs
Need documented security posture, data governance controls, HIPAA readiness, and a contractual framework that meets procurement standards.
Compliance & security

Built for organizations like yours

Affordable housing
Housing navigators managing clients across multiple properties and programs
Track client enrollment, document housing plans, and communicate with clients in their preferred language all without switching between systems.
30
Languages supported out of the box
Client communications
SMS, push notifications, and in-app messaging all built in, no add-ons required
Reach clients where they are. Send individual or broadcast SMS messages, push notifications to the mobile app, and in-app messages all from one place. In-app messaging doesn't require SMS opt-in, so every client can reach their coordinator directly. All conversations log to the case record automatically.
0
Extra tools needed for client messaging
Wraparound services
Multi-program organizations serving clients across housing, health, and employment
One client record that spans all programs. HIPAA-compliant infrastructure available for organizations handling sensitive health data.
1
Client record across all programs

Pricing

Transparent pricing.
No per-seat surprises.

Staff seats are included in each tier. Clients using the mobile app are never counted as seats. Overage is predictable.

Seed
$500
per month, 12-month term
Up to 15 staff seats Up to 2,500 clients Connect app included
Grow
$1,400
per month, 12-month term
Up to 30 staff seats Up to 10,000 clients Connect app included
Scale
$3,200
per month, 12-month term
Up to 50 staff seats Up to 40,000 clients Connect app included
Enterprise
Custom
negotiated annually
Unlimited staff seats Unlimited clients Dedicated success manager

HIPAA-compliant infrastructure available as an add-on. See full pricing →

Security & compliance

Built for organizations that
handle sensitive data

From housing records to behavioral health data, Groundrise meets the requirements of the communities you serve.

Data ownership

Your data is yours. Export everything at any time. We never share, sell, or use client data for any purpose outside service delivery.

HIPAA-ready

HIPAA-compliant infrastructure available as an add-on for mental health, SUD, and wraparound service organizations. Includes a signed BAA.

Role-based access

Admin, social service worker, and client access levels are strictly separated. No user can view data outside their permitted scope.

Get started

Ready to see Groundrise
in action?

30-minute demo. We'll show you the platform with your actual use case in mind.

Request a demo

No sales pressure. No long implementation timelines.